Solution · Support & maintenance
A booking flow is revenue in real time. When something breaks at the worst moment — a payment that fails, a class that no longer shows, a package charged to the wrong member — you don't have time to wait on an anonymous ticket. You talk directly to the two people who wrote the code, who know the Mindbody API by heart and who know exactly where to look.
The support you usually put up with
The Booking Duo support
How we move fast
Speed doesn't come from a slogan, it comes from tooling. We monitor integrations continuously and we have built our own diagnostic tools to go straight to the root cause of an incident on the Mindbody side.
Front-end and back-end errors surface in real time in Sentry. We're often aware of a problem before your members report it.
We've built our own in-house tools to inspect the Mindbody API, replay a journey and pinpoint exactly what went wrong — no guesswork.
We live in this API every day: its behaviors, its traps, its tangled edge cases (cross-site packages, duplicate profiles). We know where to look first.
How an incident unfolds
You write to us — or our monitoring alerts us. We qualify the urgency and take over right away if it's critical.
We reproduce it, inspect the Mindbody API and the Sentry logs with our tools, and identify the real cause — not a symptom.
We deploy a fix and explain what happened, in plain terms. If it touches Mindbody on the vendor side, we carry the issue for you.
What we take on
The Mindbody API moves. We follow its changes and adapt your integration before they break something.
A new feature, a new club, a partner to connect: we evolve your booking at the pace of your business.
Got an inherited, shaky or abandoned Mindbody integration? We audit it, stabilize it and take it over.
Next step
We plug a premium experience onto your Mindbody, without rebuilding everything. Let’s talk for 30 minutes.